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Housekeeping

Depending on your accommodation package, your apartment will be cleaned once a week.  You will have a regular team of cleaners who work on your apartment.   The information on the cleaning schedule will be displayed in the building on a bulletin board, normally located on the ground floor.  Please understand that, for example, should you arrive on a Monday and your cleaning day is scheduled for a Tuesday, for your first week you will not receive any cleaning services.

The cleaners’ duties involve: 

  • Changing “white” linen i.e. pillow cases and sheets- If you are still in bed when the cleaners call you will miss your weekly linen change.   You are required to strip your beds of all WHITE linen (pillow cases and bed sheets) Dirty linen should be placed in the bathtub on your cleaning day.  Laundering of your duvet cover is your own responsibility.
  • Dusting and vacuuming of all accessible areas in the apartment, providing they can see the floors!
  • Cleaning kitchen and bathroom floors/all kitchen work surfaces/cooker tops and sinks/ providing they’re clear.
  • Cleaning of bathroom suite, if access is available and all bottles of shampoo etc. are removed.
  • We do expect you to make your apartment presentable for us to service.

PLEASE UNDERSTAND THAT THE CLEANER IS NOT THERE TO:

  • Pick up after you.
  • Wash your dishes.
  • Take out your rubbish.
  • Students are required to take their rubbish out to the designated areas. The cleaner will only take out a maximum of 2 bags on the cleaning day
  • On the days of cleaning we would suggest that you clear your bed of your own valuable or sentimental articles. Items taken for laundry will be gone for good due to the fact that we use an outside linen contractor. This contractor services tens of thousands of sheets on a daily basis, making it difficult to retrieve lost items (for which Anglo American cannot take responsibility).   If you use your own linen on the bed please remove this, and put it somewhere safe, such as in a drawer or cupboard.   In the past we have had instances where students have left their own linen on the floor, and it has been mistakenly sent to the linen company.